Remote work environments are no longer the exception, complete teams work together in different offices, even in different parts of the world. Unified Communications brings…

What is Managed IT? This is outsourcing IT operations and management partially or fully to a third party company that specializes in handling these types of responsibilities. These Managed IT

The relationship organizations have with their customers (people they interact with) is so important. Those perceived interactions with a company or brand is the Customer Experience (CX). Where call centers

Cybercrime is a very real threat to your organization. You need security technology to prevent breaches — know the various risks you face, so you can ensure that you’re protected.

Cloud can bring flexibility, capability, and predictability to your customers’ organization. You need Cloud technology to secure your data, networks, and reduce the burden on your IT team. Here are

CX technology is any type of tool, new or existing, that can be used to shape a customer’s experience. While the focus is on each individual customer, all CX initiatives

Keeping up with the latest trends, using only your internal resources, may be unattainable. This is where Managed Services come into play, delegating one, many, or all IT functions…

As the field of health information technology expands, it adds another layer to what was already a maze of complex patient care regulations, compliance, and legal requirements. Understanding and successfully

How much technology do you have within your company? When you add up all the pieces of hardware and software, chances are that number gets pretty big. If technology lifecycle

The idea of technology lifecycle management (TLM) is not new, but our increasing dependence on technology to function in business makes these plans more important than ever. Companies that don’t

Despite the pummeling small- and medium-sized (SMB) businesses took in 2020, the SMB scene has found new grit in 2021. As SMBs make new game plans for not just surviving

Many SMB owners share similar challenges. It can be a struggle to prioritize the customer experience, compete with larger businesses, and grow – all while juggling multiple responsibilities and somehow